In all these cases, you will receive no refund of the money you have paid. Your contract for car rental will be between you and the Car Rental Company. I read other reviews from this company after this had happened and that is a common . The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. They may be needed if you wish to make a claim. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. If additional information is required, the process may be extended for another 28 calendar days. 6 Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. I will give you a five star rating. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Please note that all additional drivers must also show a valid driving licence at pick-up. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. 185. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. We clearly highlight car and van hire options with Wisecars that have free cancellation. Please read carefully the terms of the Car Rental Agreement before signing it. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. It is a huge scam. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. We offer a price comparison of major and independent car rental suppliers around the world! What's Wisecars' cancellation policy? Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Companies can ask for reviews via automatic invitations. We will send you your rental voucher 48 hours before your pick-up time. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. All rights reserved. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Just scroll down to the bottom of this page and create a support ticket. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. The permit you may need depends on which country youre visitingand how long youre staying. Please make sure you return the vehicle to the same rental company from which you collected it. Anyone can write a Trustpilot review. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Read more from https://www.wisecars.com/en-us/reviews. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Wisecars is not liable for services or bookings not full-filled due to force majeure. 2023 Trustpilot, Inc. All rights reserved. What's Wisecars' cancellation policy? Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. It is highly recommended to call the police even for the smallest of damages. 49 reviews. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. She was very kind and helpful! Please verify whether you have any transferable car rental insurance that you can prove with related documentation. If you are involved in an accident, the local police and the Car Rental Company must be contacted. This is the second time we have booked with Wisecars and had amazing service. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Wisecars will process your cancellation refunds in 7 days. If you haven't started your trip yet, you can change your drop-off time by amending your booking. Special price and hope that it will be the same at location. Amendments can only be made up to 48 hours before the pick-up time. Wisecars Protection Package ensures that you are protected should anything go wrong. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. available for purchase from the car rental company, or. Please keep in mind that inclusions may differ between car rental companies. Use small print to hide from truth. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. A common issue that many vacationers face abroad is unfair fuel policies in car rental. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Wisecars will not sell or rent any personally identifiable information. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Please read the following to know what is included/excluded in our coverage offers. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. If you're 65 or older, you may have to pay a senior driver fee. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. If you do not agree with any part of them, you must not proceed with your booking. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Minimum age requirements on larger cars may also be higher at some locations. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Verification can help ensure real people write reviews about real companies. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. All related documentation must be kept if an insurance claim is submitted. rj vlemnyt. No charge will be made for amending your booking before the start of your rental. Replies to negative reviews in < 24 hours. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Reduce your carbon footprint by selecting a greener car hire option. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. If you choose to pay for the service using a credit card, your credit card details are not stored by us. If not, you will need to purchase the cover at the car rental company counter. To improve our service and website, we may use small data files known as Cookies. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. However, this is not true. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. One of our helpful agents will be in contact with you to address the request. Keep copies of all relevant documentation you are asked to complete. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. In most locations, the minimum renting age is 21 years. So far I have found the experience of renting a car on this site to be very easy. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Your browser settings can be set to inform you before receiving a Cookie. 2023 Wisecars. Please note, under no circumstances is the fuel included in the rental price. Excess Protection covers up to USD 1000 of your excess. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Your voucher is normally issued 48 hours before the pick-up time. Alternatively, just sign in or register using your Google or Facebook account. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Your browser settings can be set to inform you before receiving a Cookie. Re: Wisecars car rentals. The use of our website signifies your acceptance of these Terms of Service. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. If your additional driver is under 30 or over 65, please check your car's terms and conditions. Please note, under no circumstances is the fuel included in the rental price. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. I'M TRULY IMPRESSED. Here are 8 tips for writing great reviews. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. Wisecars is an online vehicle rental broker. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. Seamless booking experience and great price compared to all other websites. Great help received from the kind persons on whatsapp chat yesterday and today. Wisecars does not store credit card details. Your contract for car rental will be between you and the Car Rental Company. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Trustindex ltal hitelestve. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Wisecars is an online vehicle rental broker. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. Your voucher is normally issued 48 hours before the pick-up time. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. There might be differences based on offers. The car rental company will charge you for the additional driver for the whole time that you have the car. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe What's Wisecars' cancellation policy? 8 Feb 2023. We can accept no further responsibility when there is no out-of-hours service available. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras.