We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. No need to worry, your credit is associated with your original booking and not just your email address. If you would not like to accept the future travel credit, we can look into the possibility of a refund. Log in to get the phone number and call our agents, who will help you book over the phone. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. Sound good? It depends on the airlines waivers and if the travel ban actually applies to you. Please allow adequate time to obtain any such advice or documents. Have a look and see if there is one that works for you! Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. This applies to future travel credit as well. Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. We understand a lot of events have been cancelled due to concerns over COVID-19. 2013-2023 StudentUniverse. Such terms and conditions may be disclosed by use of hypertext links. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. These terms were last updated on 17 September 2018. To find out if there is a fare difference . Studentuniverse Refund Policy Coupon Code can be found at this link. Any booking you make will be with the relevant travel service provider and not StudentUniverse. Airlines have been updating their policies regularly as the situation is changing. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. If your airline does appear to . I have questions about baggage. Your home country and destination country will likely have travel requirements. We aim to provide you with an amazing travel experience. If your airline is offering refunds, we can advocate for a refund on your behalf. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. Please confirm which airline your credit is with by visiting My Wallet. A refund must never exceed the original payment amount. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. Tuition and Fees Refund Policy. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. +1 617 321 3281 if you booked online through our website. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. For your protection, we recommend that you purchase trip cancellation and travel accident protection. If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. StudentUniverse is not an insurance company. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. Most airline tickets do allow changes for a fee, plus any difference in fare. But ATOL protection does not apply to all travel and travel services. Enjoy the discount! Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. Many airlines are offering to waive change fees for flights booked in the next few . in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. These policies and rules are binding on you, so be sure to review them before purchase. Amendment and cancellation policies differ per hotel. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. Please see the chart below to see if your flight is eligible for these rewards. Some tickets also may have multiple airlines. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. Occasionally a travel service provider may have to make changes to your original booking. The name on the credit card can be different than the name of the traveler. Choose one of them and take advantage of the discount! Youll be able to use it on StudentUniverse, for flights operated by that airline. (Opt out at any time). These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. I have questions about baggage. Unfortunately if we cant reach you, our agents have to move on to help other customers. All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. LAST UPDATED: March 3rd, 2023. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. www.cdc.gov. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. StudentUniverse is on a mission to make global experiences possible. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. Heres some answers to the top questions we are getting and information to help us help you faster. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. And in case you didnt know, you dont have to be a student to book on StudentUniverse. Advertised prices may be limited to travel within specified dates. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. Please ask us to confirm what protection may apply to your booking. Airlines can deny boarding without the proper identification. Please read these Booking Conditions carefully. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. It is entirely at the airline's discretion to provide you with a seat on a later flight. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. You will need to know the legal name and date of birth of your friend(s). Student hotels & hostels Most Popular. Never miss a flight (deal) again Yes! Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). Please note that this does not mean that your order has been accepted. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. Please refer to your airlines policy for more details on when your credit has to be used by. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). Vote. You can view any fees associated with canceling your ticket under the My Trips section of your account. Most of our deals are available to be purchased online. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. Take advantage of our promo codes and special offers to save even more. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. Some countries also require a machine-readable passport and/or unstamped available pages. No need to worry, your credit will still live in My Wallet. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. last updated: June 29, 2021. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. We will ask you for details about your experience to forward to our technical support team. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. To find the change rules for your flight ticket, look under the My Trips section of your account. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. Please be respectful of our time and other people who need help too and just message us once. Do not book a roundtrip flight only to use the return portion. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! We cannot guarantee the accuracy of any ratings set by accommodation providers. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. Final payment is due 60 days prior to the tour start date. Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. Failure to provide this information on check in will result in passengers being denied boarding. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. Please ask us to confirm what protection may apply to your booking. Travel & Covid-19: Everything you need to know. 5 months later I am still trying to get my $900 back from this scam. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. There are a few exceptions that must be booked on the phone with our agents. So call once, get in line and hang tight! All prices are subject to availability and can be withdrawn or varied without notice. All accommodation ratings are set by the relevant provider. Baggage is entirely at owner's risk. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. When you book with us we will look after you until you arrive home safely from your travels. Tuition and Fee Policies in the Event of Campus Closure. Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. Additionally, a small number of itineraries do need to be booked via an agent. accounting for a significant proportion of the package. You will need to input your traveling companions' details before entering your credit card information. Log in to your account on our website and go to My Wallet to view your credit. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. Maybe. Refund Policy. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? To make a booking, click "Buy Now" and follow the prompts that appear on-screen. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. You are solely responsible for any such fees. Some US states are also requiring COVID tests for travelers to enter. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. You are solely responsible for any such fees as well. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). We are a Member of ABTA, membership number W325X. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. To find the change rules for your flight ticket, look under the My Trips section of your account. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. At the time, most countries haven't announced a vaccination requirement. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. Are the prices I see on your site in U.S. You should be aware that costs could increase closer to the departure date. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). Please know that we understand and empathize with your frustration over this situation. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. To ensure you are seated next to each other you can either contact us via email or chat with an agent. First, visit the link for Studentuniverse Refund Policy Coupon Code. If you would like us to petition to the airline for a special request, we will advocate on your behalf. The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Massachusetts, without giving effect to its conflicts of law principles, and any federal laws applicable therein. Transport and accommodation providers have differing cancellation policies and rules. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. Yes! We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Most airlines have issued one free change and you may be eligible to cancel for future credit. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). Payment by you at the time of placing an order does not automatically mean your booking is confirmed. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. For all online air bookings, full payment is required at the time of purchase. See the chart above for the best number to call. We thought so! Sometimes airlines provide us with fares they do not want displayed to the general public. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. You can also update your email address to a more permanent one on your account any time. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value).