vivid seats complaints

I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. . TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. They won't refund me or get me two tickets together. Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? She knew exactly what I needed and arranged to have it. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard WONDERFUL Young Man. Submit a complaint and get your issue resolved. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. We would love to review your order again to see if there's anything we can do to make this right for you. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . Terrible customer service. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. Received a correct order confirmation but when the tickets came in they moved me to a different section. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! and go to stub hub and . Vivid Seats Review: Sent the wrong tickets - ComplaintsBoard.com 3 for $533.58. "We have currently put them on 'No Rating' while they investigate the complaints and . No refund offered!! He was quick to answer my questions and quick to book my tickets. Vivid Seats Reviews They refuse to give refunds for anything. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes The moment you hit submit, they have your money and will not refund. I received an email a few days before the game to "Confirm my email". On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. The issue was they didnt have the tickets, but had 2 close by. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Support : Vivid Seats Customer Support It went to automated system and never got a person to talk to. 10.1K Ratings. We were also told that the tickets would show up within 48 hours on the event. The second time was one of my worst experiences trying to buy event tickets. I spoke with Carlos A over the phone to purchase my tickets. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. Dont EVER use vivid seats for any purchases. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Vivid Seats denies these . My friends and I attend several differant venues and purchase tickets online. Wed, 11 May, 2022 at 5:09 PM. Verification can help ensure real people write reviews about real companies. Crooks. Avoid purchasing thru Vivid at all cost. I've had the same issue though my costs aren't that high. Couldnt cancel that ticket either. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. The seller is not responsible for paying shipping fees. Contact Us About The Company Profile For Vivid Seats LLC. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. I will not be using this company again and will never refer a soul. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. Looking for the best way to buy and sell mobile tickets? Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. Enjoy reading our tips and recommendations. They take your money, and you have no valid tickets. These were sold from the originator which means there's no reason they couldn't have been refunded. It goes against our guidelines to offer incentives for reviews. Vivid Seats. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. Claim your listing for free to respond to reviews, update your profile and manage your listing. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. VividSeats has B rating with the BBB.org as of September 2022. Then the day of the event I got an email cancelling my ticket. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints and then vice versa on the inventory thing. I don't expect they are willing to give an apology. These people are thieves and liars. Thank you. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. I will never use vivid seats ever again. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. All for the seller, not for the customer. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. The latest review was 2 months ago. Address: 111 N. Canal Street. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. We apologize for the frustration you experienced. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. Please refund me the differance between what you charged me and what the tickets actually cost. Companies can ask for reviews via automatic invitations. I just want the Tickets I spent over 2 thousand of my hard earned money on. We would like to look further into this for you. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. VividSeats Reviews - Is Vivid Seats Legit, Safe and Reliable? I specifically chose a section my whole group is in. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard Vivid Seats | Event Tickets - Apps on Google Play And, I will never refer you to any of my friends and family. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Vivid Seats Review Summary. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Your transaction is secure, and you also get a full refund for canceled events. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Original review: Feb. 9, 2023. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. I ordered premium tickets for the orchestra section. I am very disappointed in not being able to attend the show. Shame shame for all the people you have messed with and hurt. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. I don't expect they are willing to give an apology. I paid $322.17 for 3 seats. So I recommend never buying anything from this place. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. A. Amalia G. Today. He said they can't refund anything because they connect 3rd party sellers. Marvin J was a great help to me in getting my tickets when n the website wasn't working. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. Despite very different reviews, the site is very popular not only in America but also abroad. I simply want a partial refund because I feel that is fair. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. They didn't even attempt to make it right. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. You are paid through PayPal after the event occurs. I just want the tickets I spent my hard earned money on. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. You advised that you arrived at 7:50 PM. I called 2 seconds after I saw the $960 total. They simply dont care. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Well start sending you the news you need delivered straight to you. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. Vivid Seats Culture | Comparably Refund of ticket price. Complaint about Vivid Seats? File now, we help resolve it! ComplaintsBoard.com is a leading complaint resolution website on the Internet. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. I want my $1,500 back in my bank account. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. They refuse to give a refund due to sending the tickets prior to showtime. What is Vivid Seats? Is it legit? Do they have fees? Here's - nj This is clearly a loophole being used often by venues to protect these ticket scammers. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. Tickets were electronic via phone. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). This review was chosen algorithmically as the most valued customer feedback. You get an email when the tickets are sold, and then you either upload them or ship them. We assure that you and your partner will be able to sit together. and their online chat system is useless. I purchased tickets for the New Edition concert through Vivid Seats. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. We are all set now and appreciate her cheerful assistance. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. That is a lie. I purchased tickets well in advance and the tickets weren't cheap. Below is a collection of reviews and ratings pulled for your easy reference. Nothing arrived. For 2 and now the event is selling them for 25$$$!!! VividSeats.com = Robbery!!! | Los Angeles - Yelp Day of game they said only had 2 tickets available and sold my other 4. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Full refund and apology for lack of ticket delivery. Eugene was very helpful with my questions. He deserves 10 gold stars! The tickets are yours now to you have to figure out what to do. We're serious about getting you to the live events that you love. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Suggest you use another ticket broker. If you make a last second purchase, you are putting yourself at risk. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. Was not able to get in with those tickets I paid for. Ordered tickets for Gary Allan concert last September. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints First time using Vivid Seats to get tickets. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. Thank you Amanda. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! We paid $1,279.45 for these tickets. Service 254 Value 245 Shipping 164 Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 100% Buyer Guarantee is a complete falsity. They can see this but they refused to issue a refund. Most complaints are from ticket billing and delivery issues. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. I never received the email and therefore never accepted the tickets. If I purchase both sets, will the seats be together? We'll get you there. I just want the Tickets I spent over 2 thousand of my hard earned money on. I had to purchase four more tickets that were handicapped seats from the venue. How safe are tickets sold on Vivid Seat, StubHub and SeatGeek? - WCPO Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. The buyer is responsible for these costs. Jeremy of Las Vegas, NV Verified Reviewer. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. Tickets to Aint to Proud Stage Play in West Palm Beach. We value your privacy. What kind of scam is this? SeatGeek Reviews 2022: Is SeatGeek Legit, Safe & Reliable? - Google I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. Vivid Seats' email and phones were not responding to many numerous requests. Desired outcome: I would like to warm people to avoid buying tickets through Vivid Seats. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Get buying tips about Ticket Websites delivered to your inbox. 2. I then twitted Customer Service and again advised these were upgrade. I do not expect Keillor to come back to Denver at his age. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. We are absolutely sorry to hear what you experience. Its not right that they say they have no control over the seller. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. Repeatedly asked to speak to manager and he refused. All they say is their sry, well so am I! I was going to the AFC championship game and bought a parking pass from Vivid Seats. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay

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